‘The AI Value Gap: The Human Economics of Stalled AI Transition in the Professional Services Sector’ – Report request

Thank you for your interest in our September 2026 report “The AI Value Gap: The Human Economics of Stalled AI Transition in the Professional Services Sector“.

The UK and US professional services sector has stopped arguing about whether AI works and started confronting a more uncomfortable question: why isn’t it paying off. Recent industry research found that 91% of professionals believe their organisations are falling short of what AI could realistically deliver – a shortfall now widely termed the “AI value gap”.

Our latest research report argues that this gap is not, at root, a technology problem. It is a human-confidence gap, and no amount of further AI spend will close it until firms treat it as such. We move beyond the usual explanations – immature tooling, thin governance, patchy training – to identify the deeper failure modes stalling AI transition across the sector.

Download your copy to discover:

• Leadership Paralysis: Why firms that intellectually accept AI’s significance still can’t convert conviction into operational commitment – and the “accountability gap” quietly undermining state-of-the-art tool rollouts.
• The Trust Deficit: Why a majority of fee-earners are already using AI daily while formal, sanctioned adoption lags far behind – and what this “shadow AI” gap is really telling firms about their own tools and training.
• Identity Threat: How AI’s encroachment on tasks tied to professional mastery is triggering disengagement among a firm’s most senior, most capable people – and the evidence-backed route through it.
• Incentive Misalignment: Why billable hours are rising even as AI use grows, and how the profession’s own compensation architecture quietly penalises the efficiency it claims to want.
• The Ownership Question: As firms train agentic systems on partners’ accumulated judgement, who actually benefits from the resulting asset – and why silence on this question is a live business risk, not a theoretical one.

The report also introduces a self-assessment framework – plotting leadership conviction against fee-earner trust – to help firm leaders locate their own organisation within these dynamics, and closes with sequenced, practical recommendations for closing the gap.

To download this report, please complete the short registration form below.